Outsource call center philippines

A Firstsource Solutions subsidiary plans to hire more than 200 collections agents for its banking/financial services division in Colorado Springs to handle calls for “a top U.S. bank.”The outsourcing giant said it plans to hire more than 75 people by year’s end. The remaining hires next year could exceed the 200-employee target for customer support agents and management-level roles to support the bank, which specializes in credit cards, car loans and other banking services, Firstsource said Tuesday in a news release. Frontier pilots could be close to reaching new contractJennifer Sevigny, senior manager of human resources for Firstsource, said the agents primarily will handle collections on auto loans, but don’t require vehicle repossession. The job description says agents will serve “customers by educating them on account status, attempting to secure a payment or make payment arrangements, and solving any problems they may have with their … [Read more...] about 200 jobs planned for Colorado Springs call center

A Firstsource Solutions Ltd. subsidiary plans to hire more than 200 collections agents for its banking/financial services division in Colorado Springs to handle calls for "a top U.S. bank."The outsourcing giant said it plans to hire more than 75 people by year's end. The remaining hires next year could exceed the 200-employee target for customer support agents and management-level roles to support the bank, which specializes in credit cards, car loans and other banking services, Firstsource said Tuesday a new release.Jennifer Sevigny, senior manager of human resources for Firstsource, said the agents primarily will handle collections on auto loans, but don't require vehicle repossession. The job description says agents will serve "customers by educating them on account status, attempting to secure a payment or make payment arrangements, and solving any problems they may have with their accounts."Potential applicants should apply at the Firstsource call center, 5725 Mark Dabling Blvd., … [Read more...] about Firstsource to hire 200 for Colorado Springs call center

Five call centers in Colorado Springs have either closed their doors or laid off employees since Dec. 31, resulting in the loss of 1,000 local jobs while the companies that operate those centers expand operations in low-wage countries.Centers operated in the Springs by Alorica and StarTek closed Dec. 31 and March 31, respectively, laying off all 547 employees. Conduent will close its center Oct. 12 and lay off all 410 employees. All three centers worked with multiple clients in multiple industries. Cable television operator Wide Open West laid off 24 “loyalty specialists” in February. Wells Fargo will lay off 53 in October after shutting down its Consumer Lending Group Home Equity Fulfillment group.The wave of cutbacks comes even as other local centers are expanding — the Pikes Peak Workforce Center lists more than 800 openings as of July for customer service representatives and at least five other centers have announced hiring plans during the past year. The Colorado … [Read more...] about 1,000 call center jobs lost in Colorado Springs while companies expand overseas

Five call centers in Colorado Springs have either closed their doors or laid off employees since Dec. 31, resulting in the loss of 1,000 local jobs while the companies that operate those centers expand operations in low-wage countries.Centers operated in the Springs by Alorica and StarTek closed on Dec. 31 and March 31, respectively, laying off all 547 employees. Conduent will close its center Oct. 12 and lay off all 410 employees.  All three centers worked with multiple clients in multiple industries. Cable television operator Wide Open West laid off 24 "loyalty specialists" in February. Wells Fargo will lay off 53 in October after shutting down its Consumer Lending Group Home Equity Fulfillment group.The wave of cutbacks comes even as other local centers are expanding — the Pikes Peak Workforce Center lists more than 800 openings as of July for customer service representatives and at least five other centers have announced hiring plans during the past year. The Colorado … [Read more...] about Call centers closing in Colorado Springs while companies expand overseas