By L.M. Sixel Published 12:00 am CST, Friday, December 7, 2018 Melanie (Griffith) Melanie (Griffith) Photo: Peter Kramer, STR / ASSOCIATED PRESS Photo: Peter Kramer, STR / ASSOCIATED PRESS Image 1 of / 4 Caption Close Image 1 of 4 Melanie (Griffith) Melanie (Griffith) Photo: Peter Kramer, STR / ASSOCIATED PRESS Stanley, Melanie and Courtney: How Vistra customizes customer service 1 / 4 Back to Gallery Vistra Energy may call you by your name, but to the Irving-based retail electric provider, you’re Stanley, Melanie or Courtney. Vistra, the parent company of TXU Energy and second-biggest seller of electricity in Texas after NRG, takes information it collects on payment and … [Read more...] about Stanley, Melanie and Courtney: How Vistra customizes customer service
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News / UK and world by Press Association October 4, 2018, 12:04 am FacebookTwitterLinkedInWhatsAppEmail Sign up to our Daily newsletter Smaller and newer energy suppliers have again rated the worst for customer service in a ranking based on complaints to Citizens Advice. Toto Energy fell to the bottom of the quarterly ranking by the consumer charity with a score of just 1.45 for the period between April and June, beating only Iresa Energy, which ceased trading in August, in the previous quarter. Solarplicity, which has appeared in the table for the first time, came second to bottom with a score of 1.8. So Energy topped the table for the third successive quarter with a impressive score of 4.7, closely followed by Bulb and Octopus Energy. Citizens Advice said problems reported by Toto Energy customers included not being able to contact the company and issues with billing, with one person complaining that their direct debit was increased by more than £100 and … [Read more...] about Smaller and newer energy companies worst for customer service – Citizens Advice
0 View Comments The key to good customer service is simple, says Paul Sutton. "What we're trying to do here is as old as the golden rule," says Sutton, who owns Palmer Lake-based Peak Structural with wife Lisa; the company specializes in foundation repair and basement waterproofing. "If we came out to serve you in your home, I would want to see that that happens in such a way that if the shoe were on the other foot and I was the customer, that I'd feel great about how I was treated, the value that i received, the kind of workers that were in my home, and the final product." Related: Insurance companies deluged after historic hail storm in Fountain That philosophy helped elevate him to Small Business Person of the Year at this year's Small Business Week awards, presented by the Better Business Bureau of Southern Colorado and the Pikes Peak Small Business Development Center. It was the second straight year he won the honor. Peak Structural has also won the BBB's Excellence in … [Read more...] about Colorado Springs-area small-business owner prospers with focus on customer service
1 Atmos Energy and Richardson Fire Department — With all of the bad publicity and community concern surrounding gas explosions, we felt it may be time to share some thanks to Atmos Energy and the Richardson Fire Department for a job well done. On a recent Sunday, our landscaper accidentally hit the gas meter while driving out of our driveway. With the meter gone, the gas spewed out with an awful noise and a pungent gaseous smell. Neighbors called 911, and within minutes the Richardson Fire Department and Atmos Energy arrived on the scene. The Fire Department turned off the gas and Atmos Energy replaced the meter, checked the area in the alley and even went into the homes in the immediate area to make sure there were no other leaks. Within 45 minutes, everything was back to normal. We and other neighbors are very grateful for the quick response by the Fire Department and especially Atmos Energy. Hilda Klosterman and Pam Young, Richardson2 Dallas Morning … [Read more...] about Three cheers to Atmos Energy, Richardson Fire Department, DMN customer service, honest people
More than eight months after it was launched, Minnesota’s troubled computer system for vehicle titles and license plates continues to overwhelm the state’s customer service center. Most callers get a busy signal, and most emails take days — or weeks — for a response. The volume — hundreds of thousands of calls each month — is staggering. Officials are scrambling to hire more than two dozen temporary workers as a stopgap. On Tuesday, an official with the Department of Public Safety, which oversees the customer service center, said the agency is tapping into $1.3 million in gas tax funds to hire 26 temporary workers and four supervisors to try to get the situation under control. The source of the problem is the $93 million computer system, known as MNLARS, which has been beset by problems since it was launched in July. State information technology workers continue to try to fix the program’s myriad glitches. Last month, after weeks of back and … [Read more...] about The DMV mess has overwhelmed customer service. Most callers get busy signal.