Best customer service training videos

North Western Railway has decided to cancel 6 trains due to operational reasons. Hence, passengers travelling to the cities of Rajasthan, Madhya Pradesh, Haryana, Delhi, Uttar Pradesh, Bihar, West Bengal, Assam, Maharashtra, Chhattisgarh etc. may face trouble travelling. Along with doubling or tripling the railway line under zonal railways, the construction work of railway foot-over bridge or railway under bridge continues. Due to all the infrastructure plans, the movement of trains around the country has also been affected. North Western Railway has now decided to cancel 6 trains due to operational reasons. According to Shashi Kiran, a spokesperson from North Western Railway, the following 6 trains are being cancelled due to operational reasons. Passengers are requested to schedule their plans accordingly. Train No. 20843, Bilaspur-Bhagat Ki Kothi rail service will remain cancelled on 27.06.22, 28.06.22, 04.07.22, and 05.07.22 (04 trips). Train No. 20844, Bhagat Ki … [Read more...] about Indian Railways Cancels 6 Trains Connecting Bihar, Chhattisgarh, Assam and Bengal

Mumbai attack co-accused David Headley on Thursday told a U.S. court that a Pakistani Navy man was present during discussions with his Inter-Services Intelligence (ISI) handler Major Iqbal on landing sites and arrival of Lashkar-e-Taiba (LeT) terrorists by sea. Headley also said he had attended over 50 training sessions with the powerful Pakistan's intelligence agency and that he always briefed Iqbal first during his visits to Paksitan. Iqbal was briefed at a Lahore safehouse, he said. The 50-year-old Pakistani-American gave details of the Mumbai attack plot involving his Pakistani handlers while being cross-examined by the defence attorney Charles D. Swift on the fourth day of the trial of Tahawwur Rana, a Pakistani of Canadian origin and another co-accused in the case. Headley said the ISI provided him a special discourse in Lahore for carrying out surveillance ahead of the Mumbai carnage, dissatisfied with the military and espionage training received by him from the LeT. “The … [Read more...] about Headley attended 50 training sessions with ISI

One of Iran’s major steel companies said on June 27 it was forced to halt production after being hit by a cyberattack, apparently marking one of the biggest such assaults on the country’s strategic industrial sector in recent memory. The state-owned Khuzestan Steel Company said experts had determined the plant had to stop work until further notice “due to technical problems” following “cyberattacks.” The company’s website was down on Monday. The company’s CEO, Amin Ebrahimi, claimed that Khuzestan Steel managed to thwart the cyberattack and prevent structural damage to production lines that would impact supply chains and customers. “Fortunately with time and awareness, the attack was unsuccessful,” the semiofficial Mehr news agency quoted Ebrahimi as saying, adding that he expected the company’s website to be restored and everything to return to “normal” by the end of Monday. A local news channel, Jamaran, reported that the attack failed because the factory happened to be … [Read more...] about Cyberattack forces Iran steel company to halt production

On June 26, telecommunications company Slovak Telekom became the target of a large-scale cyber attack. The overall impact of the attack is currently being analysed, the company announced on its official Facebook page (in Slovak). Skryť Remove ad Article continues after video advertisement Skryť Remove ad Article continues after video advertisement Activities to restore internal systems are underway. Related article Related article Slovakia's defence department faced a large-scale cyber attack Read more At the moment, internal IT systems, without which neither the company website nor its Telekom app can function, are inoperative. Also, contacting customer service help desk lines is limited, as is the service provided at stores. The company expects the restoration of internal systems will be ongoing and will inform customers of progress. … [Read more...] about Slovak Telekom targeted in huge cyber attack

Since finance minister Nirmala Sitharaman’s announcement of 5G rollout by private telecom operators in this year’s Budget, speculations have been made on how the technology would change the digital landscape of India. There is a clear demand for improved and better infrastructure related to the 5G rollout. But in the 5G era, things cannot stay the same as they were in the 4G period. For example, to lay fibre or put up other infrastructure, telecom carriers must pay different amounts of money in different states. But most of the time, clearance for infrastructure deployment takes a longer time. So, the Department of Telecommunications (DoT) is working on a nationwide right of way (RoW) site for speedier infra approvals to ensure that these issues do not arise with 5G. 5G and Semiconductor Recently in a report released by the India Electronics and Semiconductor Association (IESA), it was predicted that the introduction of 5G in India will raise demand for semiconductors. … [Read more...] about From Semiconductor to Gaming, Applications of 5G Will be Huge in India

A New York state regulator on Friday fined cruise line operator Carnival Corp $5 million for "significant" cybersecurity violations, following four security breaches from 2019 to 2021 that exposed substantial amounts of sensitive customer data. (Sign up to our Technology newsletter, Today’s Cache, for insights on emerging themes at the intersection of technology, business and policy. Click here to subscribe for free.) New York's Department of Financial Services said Carnival violated a state cybersecurity regulation by failing to use multi-factor authentication that would make it harder for wrongdoers to access its internal network. It also said Carnival failed to report one breach and conduct adequate cybersecurity awareness training for employees. The regulator said the failures caused Carnival to file improper cybersecurity compliance certifications from 2018 to 2020. Also Read Privacy depends on cybersecurity — why government must rethink the new rules … [Read more...] about Carnival is fined $5 million by New York for cybersecurity violations

Advertisers on Chinese-owned TikTok are reportedly using underhanded tactics to promote payday loans that experts say could violate deceptive advertising laws. One expert commented on the ads flooding the platform massively popular with teenagers, saying, “At best, these videos are designed to make you give up information that you shouldn’t that will result in more solicitations. At worst, this is a complete scam designed either to take your money or information for fraudulent purposes.” The New York Post reports that companies are using China’s TikTok to advertise sketchy payday loan businesses on the teen-focused platform in a move that could be in violation of deceptive advertising laws. Some of the ads promise “almost instant” five-figure deposits to customers despite bad credit while others attempt to imply they’re part of government “inflation programs,” utilizing logos from news organizations like CNN. (Nam Y. Huh/AP) (AP Photo/Elise Amendola, File) Those … [Read more...] about China’s TikTok Floods America with Ads for Predatory Payday Loan Companies

Arizona Republican Senate candidate Blake Masters has made no secret of his connections to his longtime business partner and biggest political benefactor, billionaire tech investor Peter Thiel. But new reporting shows that Masters can’t seem to quit promoting Thiel businesses on the campaign trail—and that Thiel or Masters can’t seem to stop making questionable in-kind contributions. Masters announced last month that he had left his top positions at two organizations named after Thiel, who has poured more than $10 million of support into the Senate bid. But a Daily Beast review of business, campaign, and tax records reveals that Masters appears still far from severing his shared interests with his mentor. Brendan Fischer, deputy executive director at Documented, told The Daily Beast that the facts demonstrate an inextricable connection. “This further underscores how Masters’ candidacy is almost inseparable from its billionaire backer,” Fischer said. “Thiel helped launch … [Read more...] about The Epic Back-Scratching Fest Between Blake Master and a Trumpy Billionaire

When their two-year-old son Shaik Shoeb was diagnosed with hearing loss, Ghouse Basha and Rajiya Begum relocated to Chennai from Nellore in search of a school. At that time, they had modest expectations from this move. In hindsight, that is the best decision they have ever taken on behalf of their son. In May this year, Shoeb (28 years old now) assumed the position of Assistant Commissioner of Income Tax in Chennai, having cleared the UPSC in 2020 and completed his probation at National Academy of Direct Taxes, Nagpur as part of his IRS training. “Balavidyalaya School for the Deaf brought us to the city as Shoeb was diagnosed with profound hearing loss and the necessary facilities were not found at our home town,” recalls Basha, a retired banker. In three years, Shoeb was ready to join a regular school. With the support he received from his alma maters — St John’s English School and Junior College in Besant Nagar, College of Engineering, Guindy and later the Indian Institute of … [Read more...] about The boy with hearing-impairment who went on to become the Assistant Commissioner of Income Tax in Chennai

BEIJING, June 27 (Reuters): Heavy rain has lashed more than 10 cities in the Chinese province of Shandong since the weekend, inundating streets, disrupting traffic and renewing calls for better drainage in built-up areas where concrete and asphalt trap water. The weather bureau issued thunderstorm alerts on Monday as vehicles in the northeastern province were stranded in waist-deep water, a video posted on the Weibo social media site showed. China's second-most-populous province with more than 100 million people, Shandong has reported disruption to train services since Sunday after it was hit by its first heavy downpours of the rainy season, which began weeks ago in southern China. Every summer, China is prone to floods that trigger landslides and swamp farmlands and cities, where rapid development and urbanisation often block off natural drainage systems, scientists say. Climate change is exacerbating the impact. Weather expert Zhang Jianyun told a climate change and extreme … [Read more...] about Heavy rain and floods bring renewed calls in China for “sponge cities”